Privacy Policy

1. Introduction

FileHop ("we," "our," or "the Application") is developed and maintained by Vysakh Sreenivasan as an independent desktop application. This Privacy Policy describes our practices regarding any data collected through your use of the Application.

2. Information We Do NOT Collect

FileHop is designed to protect your privacy. We explicitly do NOT collect:

• Personal Information: We do not require or collect names, email addresses, phone numbers, or any other personally identifiable information
• Account Information: There is no user registration, login, or account system
• File Contents: We never receive, transmit, or store the contents of the files you process — every file operation happens locally on your device
• Payment Information: We do not process any payments through the Application

3. Information We Collect

The Application collects minimal, anonymous telemetry data to improve the user experience:

3.1 Anonymous Usage Events

• Feature usage (e.g., which features are used most often)
• Application events (e.g., application started, closed)
• Error events (e.g., crashes, failed operations)
• User interface interactions (e.g., buttons clicked, screens viewed)

3.2 Technical Information

• Operating system type and version (e.g., macOS 14.0, Windows 11)
• Application version (e.g., v0.1.0)
• General device type (e.g., desktop)
• Performance metrics (e.g., load times, memory usage)

3.3 Anonymous Identifiers

A randomly generated, anonymous identifier is created to distinguish unique installations. This identifier:

• Cannot be linked to your identity
• Is generated locally on your device
• Helps us understand usage patterns across different installations

3.4 Website Analytics

In addition to the desktop application telemetry described above, our website (getfilehop.com) uses the following third-party analytics services to understand how visitors interact with the site:

PostHog

We use PostHog to collect anonymous analytics on website interactions, including:

• Pages visited and navigation patterns
• Button clicks (e.g., download buttons, call-to-action links)
• Scroll depth on pages
• UTM campaign parameters (if you arrived via a marketing link)
• Outbound link clicks

PostHog uses cookies and localStorage to maintain session continuity. No personally identifiable information is collected.

Microsoft Clarity

We use Microsoft Clarity to collect anonymous session analytics, including:

• Session recordings (anonymized replays of how users navigate the site)
• Heatmaps (aggregate click and scroll patterns)

Clarity helps us identify usability issues and improve the website experience. Session data is anonymized and cannot be linked to your identity.

4. How We Use Collected Information

The limited telemetry data we collect is used solely to:

• Understand which features are most valuable to users
• Identify and fix bugs and errors
• Improve application performance and stability
• Make informed decisions about future development priorities

We do NOT use this data for advertising, marketing, or any other commercial purposes.

Where applicable under GDPR or similar data protection laws, we process anonymous telemetry and analytics data based on legitimate interest (product improvement and service reliability). Where local law requires consent for analytics or cookies, we will obtain it before collecting such data.

5. How Your Data Flows

5.2 Local Storage

The following data is stored locally on your device by FileHop:

• Application settings and preferences
• UI state and layout preferences

6. Third-Party Services

6.1 Services We Use

• Analytics Service (Desktop App): We use PostHog to collect anonymous usage and interaction analytics from the desktop application (as described in Section 3). This data is anonymized and cannot be linked to your identity.
• Analytics Service (Website): We use PostHog and Microsoft Clarity to collect anonymous website analytics including page views, click interactions, and session recordings (as described in Section 3.4).
• Update Service: The application checks for software updates. Only your current version number and operating system type are transmitted.

7. Data Security

We take the security of your data seriously:

• Local Processing: FileHop's features run entirely on your device — the files you process never leave your computer
• Encrypted Transmission: The limited data we do transmit (anonymous telemetry and update checks) uses industry-standard HTTPS encryption
• Secure Storage: Configuration data and preferences stored on your device use secure local storage
• Regular Updates: Security updates are released regularly to address potential vulnerabilities

However, no method of data transmission or storage is 100% secure. While we implement security measures, you are responsible for:

• Maintaining the security of your device and network
• Keeping the Application updated to the latest version

8. Data Retention

• Local Processing: Files processed by FileHop never leave your device and remain entirely under your control.
• Telemetry Data: All telemetry data is anonymous and contains no personally identifiable information. It is retained for up to 2 years solely for analytical purposes (e.g., understanding feature usage and fixing bugs). You may request opt-out options in future releases.
• Local Data: Data stored locally on your device (settings and preferences) remains until you delete the Application.
• Data Deletion: You can delete all locally stored FileHop data by uninstalling the Application.

Because FileHop processes your files locally and does not send them to any server, you remain in full control of your data at all times.

9. Children's Privacy

FileHop is not directed to children under the age of 13. We do not knowingly or deliberately collect any information from children. If you are a parent or guardian and believe your child has provided data through the Application or website, please contact us and we will take steps to remove such information.

10. International Users

FileHop is a desktop application that runs locally on your device. Since we collect minimal, anonymous telemetry data and no personal information, international data transfers of personal data are generally not applicable. However, if we process any information subject to jurisdictional data transfer rules (such as GDPR), appropriate safeguards will be applied in accordance with applicable law.

11. Cookies and Tracking Technologies

Our website (getfilehop.com) uses cookies and similar technologies (such as localStorage) to enable analytics tracking. Specifically:

• PostHog sets cookies and uses localStorage to maintain anonymous session continuity and distinguish unique visitors
• Microsoft Clarity may set cookies to support session recording and heatmap functionality
• UTM campaign parameters from marketing links are stored in sessionStorage for the duration of your browsing session

You may control or disable cookies through your browser settings. Disabling cookies may limit our ability to collect website analytics but will not affect your ability to browse the website or use the FileHop desktop application.

The FileHop desktop application does not use cookies. The cookie usage described here applies only to the getfilehop.com website.

12. Your Rights

Since we do not collect personal information, most data privacy rights do not apply. However:

• Right to Delete: You can delete all locally stored data by uninstalling the Application
• Right to Opt-Out: Future versions may include an option to disable telemetry collection. For website analytics, you can opt out by disabling cookies in your browser settings
• Right to Information: You can contact us with questions about our data practices

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.